Frequently Asked Questions

How much fruit is in a tray?NavBells-knockout
Most ALL Fruit packs are available in 1, 2, 3 and 4-tray sizes. A tray packed with all Oranges contains about 12 – 16 pieces, depending on variety. A tray packed with all Grapefruit contains about 10 – 12 pieces. A tray packed MIXED Oranges and Grapefruit contains about 5 – 6 Grapefruit and about 6 -8 Oranges, depending on the variety. It all depends on the variety and Mother Nature. Some years, the fruit is larger and some years, it’s smaller.

Shipping charges to USA
*+S/H Shipping charges are determined by the size of the package and its final destination. To assure proper postage and continued handling with Tender Dooley Care, shipping charges to the United States (not including Hawaii or Alaska)

Sampler Size Box (up to 6 lbs) $12.00
1-Tray Size (up to 10 lbs)  $14.00
2-Tray Size (up to 20 lbs) $16.00
3-Tray Size (up to 30 lbs) $18.00
4-Tray Size (above 31 lbs+) $20.00

PLEASE NOTE: We can only ship ALL FRUIT packages to Texas, Arizona and California. NO Deluxe items.

Canadian Shipping- ADD an additional $10.00 to the above Shipping Charges
When is the first shipment of the season?
The shipping season starts just before Thanksgiving with Navel Oranges, followed by Tangerines throughout the Holidays. Honeybells, Murcotts and Valencias are ripe after Christmas. Red Grapefruit is also available throughout the Citrus Season.

How is the fruit shipped?
The fruit is hand-picked and washed, waxed and hand-packed within 24 hours of its departure date and travels on temperature-controlled trucks to the closest major metropolitan area in the USA. Final delivery is generally made by FEDEX SMARTPOST, a partnership of the US Postal Service and Fedex. This way, the local Postal Worker delivers the package to your home and will leave a yellow delivery card, if you’re not at home when first attempted. The package will NOT sit outside in freezing weather. Generally, it takes 5-7 days after the ship date, a bit longer to Western US and Canada.

I’v e ordered before. Can I get a printout of who I ordered to last year?
Yes, just call 1-800-522-6411 and give us your name or VIP number and we’ll send you your Gift List.

When is my credit card charged?
Payment is made at the time the order is placed. Credit card orders are processed on the date the order is received. Charges may appear on your credit card statement before your fruit is shipped.

When is the guaranteed delivery Christmas order cutoff date?
Orders must reach us by December 16th to arrive fresh and good by Christmas. We will continue to send late-order Christmas gifts for you from December 17-21 and we will send a Gift Card to your Recipient, to let them know that a gift package from you will be arriving just before or after Christmas. Order by December 21st. Call and we’ll be glad to help.

Other Questions? Just call or e-mail. Contact us here